Shipping Information

Shipping Information

Holiday Shipping Notice: All orders placed by 12/17 before 12:00 EST will be delivered via UPS Ground on or before 12/25. 

We are working hard to deliver items in a timely manner. We’ve implemented special procedures as we work to keep our teams – and you – safe. With that, responses and order shipments could be delayed 7-10 business days. Returns will take up to 30 days to process. We appreciate your patience during these extraordinary times and truly value your business.

 

Who do you use for shipping?

We use CANPAR for domestic ground shipments, FED EX for expedited domestic ground shipments and UPS for US DC based shipments

How long does it take my order to ship?

We are working hard to deliver items in a timely manner. We've implemented special procedures as we work to keep our teams and you safe. With that, responses and order shipments will be delayed. Returns can take up to 30 days to process. We appreciate your patience during these extraordinary times and truly value your business. Due to COVID-19, no in person returns or exchanges can be made to PEARL iZUMi headquarters in Louisville, CO or Shimano headquarters in Irvine, CA.

Where will my order ship from?

We have three distribution centers, one in Peterborough, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.

I didn't receive all of my items. Are they coming in a later shipment?

We have three distribution centers, one in Peterborough, Canada, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered. There is a small chance that the missing item(s) you ordered are out of stock. Please double check your email to see if you have one notifying you of a refund.

I entered the wrong shipping address. Can you update it?

Orders move into our warehouse within an hour after you click “submit order” and we cannot update them once they are on the floor. If you catch the error right away, please email us at info@pearlizumi.com with your order number and the correct address and we will do our best to update it. Please note once an order has been placed we are unable to cancel it.